Question 1

Is EVALARM really free for firefighters?

Accepted Answer

For professional fire brigades and voluntary fire brigades, alerting with EVALARM is free of charge.
There are no license costs - no matter how many comrades are created.

Question 2

How much does EVALARM cost the operator?

Accepted Answer

The operator can use the freemium license EVALARM for up to 3 users for free.
Only if the operator wants to use the EVALARM service with more than 3 users will additional license costs be incurred by EVALARM.

In order to enable a qualified alarm with EVALARM, the alarm or fault messages must be transmitted to EVALARM from the fire alarm or fire warning system in a qualified manner. EVALARM can receive and process qualified alarm or fault messages in different ways.

If there is already a transmission unit that sends qualified alarm messages via SMS, email, REST API, SIA DC 09 or with the ESPA 4.4.4 protocol, then these can be easily received and processed with EVALARM.

If no appropriate transmission unit is available, the operator can purchase an EVABOX (alarm transmission device). The EVABOX is connected to the fire alarm or fire warning system or the FAT via the ESPA interface.This results in one-off costs for the purchase of the EVABOX and the workload of the installer.

Question 3

Why is EVALARM free and where does EVALARM make money?

Accepted Answer

The goal of EVALARM is that every fire alarm or fire warning system can be easily connected to EVALARM and that all those involved (those affected, emergency team, fire brigade, etc.) receive qualified alarm information as quickly as possible in the event of a fire alarm.A qualified alarm can thus reduce the risk of property damage and personal injury.

We - the EVALARM TEAM - want to make this basic use of qualified alerting available free of charge. 
We want to support the work of voluntary rescue workers. This also means that the emergency services of the voluntary fire brigade can use EVALARM for internal alarms free of charge. 
We will continue to develop EVALARM and focus on the needs of fire departments.

With the free freemium license, we offer operators the opportunity to activate their fire alarm or fire warning systems and to use the service with up to 3 users. In this case, the operator may incur one-off costs in the facility.

EVALARM earns further license income from the 4th user with the operator.

Question 4

How do I receive alarms from the control center?

Accepted Answer

There are several ways to do this.

- direct connection to the control center
- E-mail or SMS from the control center
- Connection of a digital or analogue detector via potential-free contact to the EVABOX

For more information please contact us.

Question 5

What is the procedure if a fire alarm system is not connected to the fire brigade?

Accepted Answer

A fire alarm system (e.g. school, hotel, retirement home, etc.) is not connected to the control center. 
At this point, we offer the operator the option of switching on the fire alarm system at a permanently manned position.
In the event of a fire alarm, the control center is alerted by the NSL by telephone. 
Activation with the NSL is possible WITHOUT monthly costs. Only a one-off set-up fee is charged plus a fee in the event of a fire - i.e. only if the NSL becomes active. 
In this way, the costs for connection to a permanently occupied position can also be reduced at this point.

Question 6

Who enters the data (fire service maps, building information, etc.)?

Accepted Answer

All data is entered into the system by the operator. 
The fire brigade also has the option of maintaining additional data.

Question 7

Is data protection guaranteed?

Accepted Answer

EVALARM complies with all applicable data protection regulations. 
The service is hosted in a certified German data center. 
The system is highly available and is state-of-the-art.

Question 8

Can I also send alarms via SMS?

Accepted Answer

It is also possible to send alarms as SMS. 
In this case, however, there are additional costs.

FAQs